Shipping Policy

At Zenvorac™, we believe that receiving your carefully selected home décor pieces should be a smooth and reassuring part of your shopping experience.

From decorative accents to seasonal collections, each order is prepared with attention and handled through reliable fulfillment partners to help ensure your items arrive safely and efficiently.

This Shipping Policy explains how we process, ship, and deliver your Zenvorac™ purchases.

Our Shipping Approach

Zenvorac™ works with trusted fulfillment partners and logistics providers to deliver products to customers efficiently.

Depending on product availability and delivery destination, orders may be fulfilled from our own facilities or partner fulfillment locations.

This approach allows us to:

• Maintain consistent product availability

• Support reliable international delivery

• Provide fair and transparent shipping options

• Improve order handling efficiency

We carefully coordinate each step from order preparation to final delivery.

1. Order Processing & Shipping Fees

Processing Time

After your order is successfully placed and payment is confirmed, our team will prepare your items for shipment.

Standard Processing Time:
1–3 business days

During periods of increased demand, holidays, or special promotions, processing may require additional time.

If any unexpected delay affects your order preparation, we will make reasonable efforts to keep you informed.

Shipping Fee

Free Standard Shipping is available on all orders.

Customers will not be charged additional standard shipping fees during checkout.

Any applicable taxes or charges required by local regulations are the responsibility of the customer.

2. Estimated Delivery Time

Delivery times vary depending on destination, carrier availability, and fulfillment location.

Estimated delivery time after shipment:

Region	Estimated Delivery
United States	6–12 business days
Canada / United Kingdom / Australia	8–14 business days
Other International Locations	12–19 business days

Please note that delivery estimates do not include possible delays caused by customs processing, weather conditions, carrier interruptions, or other circumstances outside our reasonable control.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow time for carrier systems to update after shipment.

Important notes:

• Tracking information may require 1–3 business days to become active

• A temporary lack of tracking updates does not necessarily indicate a delivery problem

• Customers can use the provided tracking information to follow shipment progress

If you experience an unusual tracking delay, please contact our support team for assistance.

4. International Delivery & Customs Information

For international orders, shipments may be subject to customs procedures depending on the destination country.

Customers should understand that:

• Customs duties, import taxes, or local fees may apply depending on regional regulations

• Any applicable customs charges are determined by local authorities

• Zenvorac™ cannot control customs processing times

We recommend checking local import regulations before placing an international order if you have concerns about additional fees.

5. Order Changes & Cancellations

We begin processing orders as soon as possible to provide timely delivery.

If you need to update your shipping information or request cancellation, please contact our customer support team within:

12 hours after order placement

After an order has entered the fulfillment or shipping process, changes or cancellations may no longer be possible.

Please contact us as soon as possible if assistance is needed.

6. Delayed, Lost, or Damaged Packages

At Zenvorac™, we want every customer to receive their order in good condition.

Damaged Items

If your package arrives damaged:

• Please contact us within 72 hours after delivery

• Provide your order number and photos showing the issue

• Our support team will review the situation and provide an appropriate solution

Depending on the circumstances, solutions may include replacement assistance or other available resolutions.

Lost Packages

If your tracking information indicates that a package may be lost or has not updated for an extended period:

Please contact us with:

• Order number

• Shipping details

• Tracking information

Our customer support team will review the shipment status and assist with the next appropriate steps.

Contact Zenvorac™

For shipping questions or order assistance, please contact:

Brand Name: Zenvorac™
Owner: Wu Jianping
Legal Company Name: Suzhou Junzu Network Technology Co., Ltd.

Email:
service@zenvorac.com

Phone:
+86 15794949312

Customer Support Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Business Address:
Room 101, No.105, Building 3, Zone 2, Suzhou Craft Culture City, Guangfu Town, Wuzhong District, Suzhou City, Jiangsu Province

Thank you for choosing Zenvorac™.

We are committed to providing a clear, reliable, and enjoyable shopping experience — from discovering your favorite home accents to receiving them at your door.