Refund policy

Return & Refund Policy

At Zenvorac™, we want every customer to feel confident when purchasing our home décor collections.

If you are not completely satisfied with your purchase, our Return & Refund Policy explains the conditions, process, and solutions available for eligible returns.

Our goal is to provide a clear and fair experience while ensuring every request is handled carefully.

1. Return Window & Eligibility

Zenvorac™ accepts eligible return requests within:

30 calendar days after delivery

To qualify for a return, items must meet the following conditions:

  • The product must be unused and in its original condition

  • The item should include original packaging where applicable

  • The product should not show signs of damage caused by improper use

  • Proof of purchase, such as an order number or confirmation email, is required

Items that do not meet these requirements may not qualify for return approval.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email:
service@zenvorac.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos or supporting information when applicable

Our team will review your request and provide return instructions after approval.

Please do not send products back before receiving return instructions from Zenvorac™.

Unauthorized returns may not be processed.

3. Return Shipping Information

For approved returns, Zenvorac™ will provide the necessary return instructions, including the appropriate return destination when required.

Please note:

  • Customers are responsible for return shipping costs for preference-based returns, such as choosing the wrong style, color, or personal preference changes.

  • If an item arrives damaged, defective, incorrect, or materially different from the product description, Zenvorac™ will provide an appropriate solution, which may include replacement, refund, or return assistance at no additional cost.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged during delivery

  • Defective

  • Incorrectly shipped

  • Significantly different from the product description

Please contact us as soon as possible and provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the problem

Our customer support team will review the information and assist with the appropriate resolution.

5. Items Not Eligible for Return

Certain items may not be eligible for return, including:

  • Products that have been used, altered, or damaged after delivery

  • Items returned without prior approval

  • Products missing original packaging when packaging is required

  • Clearance or promotional items where return restrictions were clearly disclosed before purchase

If you are unsure whether your item qualifies for return, please contact us before sending it back.

6. Exchanges

At this time, Zenvorac™ does not process direct product exchanges.

If you would like a different product, style, or color:

  1. Request a return for the original eligible item

  2. Complete the approved return process

  3. Place a new order for your preferred product

This allows orders to be processed more efficiently.

7. Refund Process

Once your returned item is received and inspected, we will send an update regarding your refund status.

Approved refunds will be:

  • Issued to the original payment method used during checkout

  • Processed within 5–10 business days after approval

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing period, please contact us.

8. Cancellation Requests

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted within:

12 hours after order placement

Once an order has entered processing, fulfillment, or shipment preparation, cancellation may no longer be possible.

9. Return Address Information

For security and processing accuracy, please do not send returns directly to the business registration address.

After your return request is approved, Zenvorac™ customer support will provide:

  • Return instructions

  • Appropriate return destination

  • Any required shipping information

This ensures your return is handled correctly and efficiently.

Contact Zenvorac™

For return or refund assistance, please contact:

Brand Name: Zenvorac™
Owner: Wu Jianping
Legal Company Name: Suzhou Junzu Network Technology Co., Ltd.

Business Address:
Room 101, No.105, Building 3, Zone 2, Suzhou Craft Culture City, Guangfu Town, Wuzhong District, Suzhou City, Jiangsu Province

Email:
service@zenvorac.com

Phone:
+86 15794949312

Customer Support Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Thank you for choosing Zenvorac™.

We appreciate your trust and are committed to providing a transparent, thoughtful, and customer-focused shopping experience.